FAQ

What shipping options do you offer to the US? We provide the following shipping methods for customers in the United States:

  • Express Shipping (3-6 business days): $20
  • Free Shipping (7-14 business days): $0
  • Free Standard Shipping (7-14 business days): $0
  • Standard Shipping (7-14 business days): $10

Delivery times are estimates and may vary slightly depending on your location. All orders are processed within 1-3 business days before shipping.

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How can I track my order? Once your order ships, we will send you a tracking number via email so you can follow your package easily.

Do you ship internationally? Currently, we only ship within the United States.

Returns & Exchanges

What is your return policy? We accept returns within 30 days of delivery. Items must be in new, unused condition with all original packaging and tags attached.

How do I return or exchange an item? Log into your account, go to “Orders”, select the item(s) you wish to return, and follow the instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Are there items that cannot be returned? For hygiene and safety reasons, opened or installed bulbs and certain custom pieces may be non-returnable.

Products & Sizing

How do I choose the right lamp? We provide detailed dimensions, bulb type recommendations, and style descriptions on every product page. Please check the height, width, and lighting purpose (ambient, task, or accent) to find the perfect fit for your space.

What materials do you use? Our decorative lamps feature premium materials such as ceramic, glass, metal, fabric shades, and natural wood — chosen for both beauty and durability.

Are your lamps easy to install? Yes. Most of our lamps are plug-in and ready to use. We include clear instructions with every order.

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General Questions

How can I contact customer support? You can email us at support@pearlradiance.com or use the live chat on our website. We aim to reply within 24 hours.

Do you offer gift options? Yes! At checkout, you can add a personalized gift message. Elegant gift wrapping is available for most items.

Are your lamps safe and energy efficient? All our lamps meet US safety standards. Many are compatible with LED bulbs for energy efficiency and long-lasting use.